Privacy Policy
Azcom Solution (Business Registration No: 201903226775 (003006867-K)) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you make payments through our platform. Payment processing is handled securely by Bayarcash, our trusted payment partner.
1. Information We Collect
Payment Information:
- Name as it appears on your payment method
- Email address for transaction confirmations
- Phone number for delivery or verification
- Shipping address information (if required)
Transaction Data:
- Purchase amount and items ordered
- Transaction date and time
- Payment method used
- Transaction status and reference numbers
2. How We Use Your Information
We use your personal information for the following purposes:
- Payment Processing: To complete your transaction securely through Bayarcash
- Communication: To send order confirmations and support responses
- Customer Service: To assist with inquiries and technical support
- Legal Compliance: To meet regulatory requirements and prevent fraud
3. Information Sharing
We share your information only in the following circumstances:
- Payment Processing: Your payment data is securely transmitted to Bayarcash for transaction processing
- Service Providers: With trusted partners who assist in delivering our services
- Legal Requirements: When required by law or to protect our legal rights
We never sell your personal information to third parties.
4. Data Security
We implement security measures to protect your personal information:
- Encryption: All data transmission is protected using SSL encryption
- Secure Storage: Personal data is stored on secure servers
- Payment Security: Credit card details are processed securely by Bayarcash and never stored on our servers
- Access Controls: Only authorized personnel have access to your information
5. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to processing for marketing purposes
To exercise these rights, please contact us using the information provided below.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: azcomsolution@gmail.com
Phone: 601110014940
Address: 4940 Jalan Merbau 1, Bandar Putra, 81000 Kulai, Johor, Malaysia
This Privacy Policy is effective as of July 22, 2025.
Fulfillment & Shipping Policy
Azcom Solution (Business Registration No: 201903226775 (003006867-K)) is committed to fulfilling your orders accurately and shipping them promptly. This policy outlines our fulfillment process, shipping methods, and delivery timelines.
1. Order Processing
- Orders are typically processed within 1-3 business days
- Digital products are delivered immediately upon payment confirmation
- Custom or made-to-order items may require additional processing time
- You will receive an order confirmation email once your order is accepted
2. Shipping Methods
We offer various shipping options:
- Standard Shipping: Regular delivery within estimated timeframe
- Express Shipping: Faster delivery for urgent orders
- Local Delivery: Available in selected areas
- International Shipping: Available to selected countries (if applicable)
3. Delivery Times
- Delivery times vary based on your location and shipping method selected
- Estimated delivery times will be provided during checkout
- Remote areas may require additional delivery time
- Peak seasons or promotions may extend delivery times
4. Shipping Costs
- Flat shipping rate applies to all orders
- Free shipping may be available for qualifying orders
All shipping costs will be clearly displayed at checkout before payment.
5. Delivery Information
- Someone must be available to receive the package during delivery
- Valid identification may be required for package collection
- You will receive tracking information once your order ships
- Email notifications will be sent for key delivery updates
6. International Shipping
For international orders (if available):
- Customer is responsible for all customs duties and taxes
- Some items cannot be shipped internationally due to restrictions
- Delivery times may vary due to customs processing
- International tracking may have limited visibility
7. Delivery Issues
If you experience delivery problems:
- Contact us if your package is delayed beyond the estimated delivery time
- Report any damage immediately upon receipt
- Notify us within 48 hours if items are missing from your order
- Address correction may incur additional charges
Shipping Support
For questions about shipping or to track your order, please contact us:
Email: azcomsolution@gmail.com
Phone: 601110014940
This Fulfillment & Shipping Policy is effective as of July 22, 2025.
Return & Refund Policy
Azcom Solution (Business Registration No: 201903226775 (003006867-K)) wants you to be completely satisfied with your purchase. This policy outlines our return and refund process to ensure a smooth experience.
1. Return Eligibility
Items may be returned if they meet the following conditions:
- Items must be in original condition and packaging
- Return request must be initiated within the specified timeframe
- Items must be unused and undamaged
- Original receipt or proof of purchase required
2. Non-Returnable Items
The following items cannot be returned:
- Digital products and downloadable content
- Personalized or custom-made items
- Perishable goods and consumables
- Items marked as final sale or clearance
3. Return Process
To initiate a return:
- Contact our customer service team with your order details
- Provide reason for return and any supporting information
- Receive return authorization and instructions
- Package items securely and ship according to provided instructions
4. Return Shipping
- Customer is responsible for return shipping costs unless item is defective
- We recommend using a trackable shipping method
- Items lost in return transit are the customer’s responsibility
- Original shipping charges are non-refundable
5. Refund Process
- Refunds will be processed once returned items are received and inspected
- Refunds will be issued to the original payment method
- Processing time may vary depending on your payment provider
- You will receive email confirmation once refund is processed
6. Exchanges
- Exchanges may be available for size or color variations
- Exchange requests follow the same process as returns
- Additional charges may apply for price differences
- Exchanges are subject to product availability
7. Defective or Damaged Items
If you receive a defective or damaged item:
- Contact us immediately with photos of the damage
- We will provide a prepaid return label
- Full refund or replacement will be provided
- No return shipping charges for defective items
8. Cancellations
- Orders may be cancelled before processing begins
- Contact customer service immediately to request cancellation
- Cancellations may not be possible once items have shipped
- Full refund will be provided for successfully cancelled orders
Return Support
For return requests or questions about our return policy, please contact us:
Email: azcomsolution@gmail.com
Phone: 601110014940
This Return & Refund Policy is effective as of July 22, 2025.